Return Policy

At Heyday, we take pride in every book we create. Each journal is carefully crafted to preserve your memories in the most beautiful, high-quality way possible. If something goes wrong during printing or delivery, we’re committed to making it right— because your memories deserve nothing less.

If your order arrives:
- Damaged in transit
- With a printing or manufacturing defect
- Incorrect (not what you ordered)

Please contact us within 7 days of delivery. Email us at hey@heyday-journal.com with:
- Your order number
- A brief description of the issue
- Clear photos of the product and packaging

Once we review the issue, and where a production, printing, or shipping fault is confirmed, we will provide an appropriate remedy. This may include:
- Reprinting and replacing the item at no cost to you; or
- Providing a partial or full refund; or
- Another remedy required under applicable consumer protection laws.
We may request that damaged items be returned before issuing a replacement or refund. If return is required, we will provide reasonable instructions.

As a print to order product, your book is produced specifically for you. We cannot resell or restock personalised items, which is why we are unable to accept returns for:
- Change of mind
- Spelling, layout, or design errors approved at checkout
- Image quality issues in uploaded files
- Minor colour variations between screen and print.
We strongly encourage customers to carefully review all content before confirming their order.

We ship globally. While we work with reputable carriers, once an order has been dispatched:
- Delivery timeframes are estimates only
- Delays caused by carriers, customs processing, weather, or other events outside our reasonable control may occur
Customers are responsible for ensuring that shipping details are accurate at checkout. If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping fees may apply before re-dispatch. For international orders, customers are responsible for any customs duties, taxes, or import charges imposed by their country. If a parcel is confirmed as lost in transit, we will work with the carrier to investigate and provide an appropriate resolution.

Where a refund is approved:
- Refunds will be issued to the original payment method
- Processing times may vary depending on your bank or payment provider
- Original shipping costs are non-refundable unless required by law

Nothing in this policy excludes, restricts, or limits any rights you may have under applicable consumer protection laws.
This includes (where applicable):
- U.S. state consumer protection laws (including California consumer protection and automatic renewal laws, if applicable)
- The New Zealand Consumer Guarantees Act 1993
- Any other mandatory consumer laws in your country of residence
Where required by law, we will provide remedies consistent with those laws.

Customs duties, taxes, and import fees may apply and are the responsibility of the customer. We cannot guarantee delivery times for international orders due to customs delays.

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