Terms & Conditions

HEYDAY JOURNAL
TERMS & CONDITIONS
Effective Date: January 2026
Company Name: Heyday Journal Limited
Registered Office: New Zealand

These Terms & Conditions (“Terms”) govern your access to and use of the Heyday Journal website, platform, products and services (collectively, the “Services”).
By:
- Accessing our website
- Creating a journal
- Uploading content
- Purchasing a product or subscription
- Checking the acceptance box at checkout you agree to be bound by these Terms. If you do not agree, you must not use our Services.

Heyday Journal Limited (“Heyday”, “we”, “our”, “us”) is a New Zealand-based company providing custom print-on-demand memory journals incorporating QR-linked digital media hosting. We sell and distribute globally, including to customers in the United States.

You confirm that:
- All information you provide is accurate and lawful.
- You are at least 18 years old.
Individuals aged 13–17 may use the platform only with the involvement and consent of a parent or legal guardian. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with information, please contact us for removal.

To access certain features, you may be required to create an account. You agree to:
- Provide accurate and complete information
- Maintain the confidentiality of login credentials
- Be responsible for all activity under your account
You must notify us immediately of any unauthorised use. We may suspend or terminate accounts that are inaccurate, misleading, unlawful, or in breach of these Terms.

5.1 Ownership
You retain ownership of all photos, videos, audio and written content you upload (“Content”).

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5.2 License to Heyday Journal

By uploading Content, you grant Heyday a limited, non-exclusive, worldwide licence to:
- Store
- Process
- Reproduce
- Transmit

Solely for the purpose of:
- Creating your journal
- Hosting QR-linked media
- Providing subscription services
- Delivering customer support
We do not claim ownership of your Content.

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5.3 Responsibility

You are solely responsible for the Content you upload. You must not upload Content that:

- Infringes intellectual property rights
- Is unlawful, defamatory, obscene or harmful
- Violates privacy or publicity rights
- Breaches any applicable law
Heyday does not curate, edit or pre-approve user Content and is not responsible for its legality, accuracy or substance.

QR codes embedded in Heyday Journals link to privately hosted digital content.
Digital media:
- Is not publicly searchable
- Is not indexed by search engines
- Is accessible only via the QR code

We do not access or view media unless required for:
- Technical support
- Legal compliance
- Security investigation

By distributing a physical journal, you acknowledge that anyone with access to the QR code may access the linked digital content. You are solely responsible for deciding who receives the journal.

Digital content is hosted using reputable third-party cloud infrastructure. We implement commercially reasonable technical and organisational security measures.
However:
- No online system is 100% secure
- Internet-based risks cannot be eliminated entirely. You acknowledge and accept these inherent risks.
Customers are responsible for maintaining backup copies of their original files.

Heyday uses third-party print and fulfilment providers.
By placing an order, you acknowledge:
- Products are printed on demand
- Minor variations in colour, trimming, alignment or materials may occur
- Delivery timeframes are estimates only

We are not responsible for delays caused by:
- Shipping carriers
- Customs processing
- Force majeure events
- Third-party disruptions

All prices are listed in USD unless otherwise stated. Applicable taxes may be added where required by law. Full payment is required before printing begins. Once production has commenced, orders cannot be cancelled or modified. Customers are responsible for ensuring all order details are correct at checkout.

If you purchase a subscription:
- It will automatically renew at the stated billing cycle
- Your payment method will be charged at the start of each cycle
- Renewal continues until cancelled. You may cancel via your account settings prior to renewal.
Failure to cancel before renewal will result in the next billing charge. Subscription fees are non-refundable except where required by law.

Due to the personalised, print-on-demand nature of our products, we do not offer refunds for:
- Change of mind
- User-submitted errors
- Incorrect uploads
- Spelling or design errors approved at checkout
If your product is defective due to printing, manufacturing or production fault, you must contact us within 14 days of delivery. Where a defect is confirmed, we will provide an appropriate remedy, which may include:
- Replacement or reprint
- Refund
- Any remedy required under applicable consumer protection law. Nothing in this clause limits your rights under the New Zealand Consumer Guarantees Act 1993 or any other mandatory consumer legislation.

All Heyday branding, templates, layouts, software, design systems, QR linking systems and platform technology are owned by Heyday Journal Limited.
You must not:
- Reverse engineer
- Decompile
- Replicate
- Copy our design systems
- Access source code
- Reproduce templates for resale
- Use our branding without permission
You do not acquire any ownership rights in Heyday’s platform or technology. We may update, modify or discontinue parts of the Services at any time without liability.

Unpurchased draft projects may be stored for up to 90 days.
After that period:
- Draft projects may be permanently deleted
- Associated media linked solely to that draft may also be deleted
We may provide reminder notifications prior to deletion. Deletion timelines may vary where required for legal, compliance, security, or dispute resolution purposes.
We are not liable for loss of unpurchased projects.

We may suspend or terminate your account if you:
- Breach these Terms
- Upload unlawful or infringing content
- Misuse the platform
- Act fraudulently
- Are required to do so by law

Upon termination:
- Access to hosted media may be revoked
- Subscriptions may be cancelled
- Stored media may be deleted after reasonable retention

You may terminate your account at any time by contacting us.

To the maximum extent permitted by law: Heyday is not liable for:
- Indirect or consequential loss
- Loss of profits
- Loss of data
- Emotional distress

- Printing colour variation
- Minor production inconsistencies
- Shipping delays outside our control
Our total liability for any claim shall not exceed the total amount paid by you for the product or subscription giving rise to the claim. Nothing in these Terms excludes or limits any rights that cannot be excluded under applicable consumer protection law, including the New Zealand Consumer Guarantees Act 1993 where applicable.

You agree to indemnify and hold harmless Heyday Journal Limited, its directors, employees and contractors from claims arising from:
- Your uploaded Content
- Your breach of these Terms
- Your infringement of third-party rights
- Your misuse of QR-linked content
- Your violation of law

Promotions:
- Are time-limited
- Cannot be redeemed for cash
- Cannot be applied retrospectively
- May not be combined unless stated
We may cancel orders or suspend accounts where promotional abuse or fraud is reasonably suspected. Subscription promotions apply only to the stated billing period unless specified otherwise.

These Terms and any dispute arising out of or relating to:

- Your use of the Services
- Any order or subscription
- Any hosted digital content shall be governed by and interpreted in accordance with the laws of New Zealand.

To the maximum extent permitted by applicable law:
- The courts of New Zealand shall have exclusive jurisdiction to determine any dispute arising in connection with these Terms or the Services; and you irrevocably submit to the jurisdiction of the courts of New Zealand for that purpose.

Nothing in this clause excludes any non-waivable rights you may have under mandatory consumer protection laws in your country of residence. However, any proceedings shall be brought in New Zealand unless such requirement is prohibited by applicable law.

We may update these Terms from time to time. Continued use of the Services after updates constitutes acceptance of the revised Terms.